There is always an answer in Zoho, even if this means thinking about the problem a bit differently and even re-engineering the current solution. The great thing about having a support contract with 10XBiZ, is that while the great majority of your questions will be tackled by our Admins, you also have access to some very experienced Zoho Developers for the occasional, truly thorny issue that requires a more technically complex solution.
In our experience, finding that an issue genuinely has no ‘fix’ indicates that there is a bug. In which case we will report this issue to Zoho, while putting in place a workaround for the time being, to keep you on track.