Throught evaluation, Identifying Critical Problems
Throughtly Audit your Internal Systemof Sales, Customer Engagement, Marketing, Support
Identify your Business Challenges with Existing System
Provide the action plan regarding Business Growth & Business Structure
Answer any Queries you may have Regarding Automation
Recommendations for Best Practices with no Charges
The 10XBiZ Zoho Books team hold a wide range of Zoho certificates between them:-
10 Zoho Certifed Creator Developers
8+ Zoho Certified Books Consultants
6 Advanced Finance Experts Experts
We also have access to a team of Certified Zoho Advanced Developers, for when we need some expertise that goes beyond clicks. No one gets to rest on their laurels: Our team are committed to keeping their certs up to date, and regularly take their update exams.
Once you have started a support contract with us, we will give you a dedicated support email address for you to send your requests to. This will create a case in Zoho for our support team, and they will answer your case within our agreed time limits. We will also provide you with a telephone number to call for more urgent or business critical requests.
We have a three-tiered Support Package offering, starting with our basic ‘Lift Off’ package, mid-range ‘High Altitude’ and then our premium package ‘Stratospheric’. Each of our packages has a different level of service and pricing, and you can download our pricing via the ‘Get the Guide’ link at the bottom of this page.
We will respond to you within 24 hours, with a resolution plan at a minimum, although we will endeavour to deliver a full solution within that time. For urgent queries/business critical issues, you can call us on a dedicated phone line.
For our Stratospheric package customers, you will have a dedicated account manager who will look after your requirements. It is still likely however that this account manager will bring in other team members to contribute on issues where they have greater expertise. For our High Altitude and Lift Off customers, support cases will go to any member of the support team based on availability and again, areas of expertise.
Yes, we can definitely talk about setting up a custom service module, that would tailor to individual requirements.
Normally 9am – 6pm IST. However, we know that occasionally specific actions e.g deployment of new functionality and testing, need to take place outside of normal office hours and we can discuss that if and when it is necessary.
No Worry, We Help You to Set-up and Automate Your Existing Process With ZOHO Books and Help You in Migration from Existing Software to ZOHO Books
We blog regularly here on the 10XBiZ Good Systems Blog. We also run regular ‘Ask the Expert’ webinars. These free events are an opportunity to come along and get answers to any questions from the team… and even better, there is a complimentary breakfast 🙂 You can sign up here to receive invitations to our Forcewest events.
Sign up to receive our 10x Systems Newsletter. This monthly communication will keep you up to date with developments in the world of Zoho and 10XBiZ.
Yes, we do. Our support plans are made up of both support and managed services hours. This means that there is time for problem solving on specific issues as they arise. However, we also work with our support customers to make sure that they are using the platform licences in the most beneficial way for their organisation. That means we make suggestions, we help you plan for next steps and we scan the horizon for what is to come.
Yes, absolutely. In the first instance, if you log a case with us via email, we would ask you to describe the issue you are having. We will ask you to grant us a login to your Zoho and then we can see for ourselves the issues you are talking about, so there is no chance of anything being lost in translation.
© 2020 10XBiZ. All rights reserved.